Privacy notice

Last updated: 25 October 2026.

Rise Recovery App is the data controller for RISEWELL. If you have any questions about your data, contact us at [email protected].

What we collect

Account details: your name, email address and password (stored as a secure hash).
What you add to the app: your journal, feelings check-ins, goals, recovery dates, your story, messages and course progress. This includes information about your health and recovery.
Conversations with Rise, and short notes Rise keeps to remember context.
Payment status from Stripe (we never see or store your card number).
Basic usage: when you last used the app.

Why, and our lawful basis

We use your information to provide the app and your membership (contract), to keep the service secure (legitimate interests), and to meet legal duties such as tax records (legal obligation). We process health information only with your explicit consent, which you give when you sign up and can withdraw at any time by deleting your account.

Who we share it with

Stripe: payments (UK/EU and US).
Resend: sending emails (US).
Groq: the AI that powers Rise, which receives your messages to Rise and a short summary of relevant context (US).
Cloudflare: secure connection to our server.

These providers act on our instructions under data processing agreements, with safeguards for transfers outside the UK. We never sell your data or use it for advertising.

How long we keep it

While your account is open. If your trial or membership ends, we keep your data so you can come back, unless you delete your account. Payment records are kept for 6 years for tax purposes.

Your rights

You can access, correct, export or delete your data, and object to or restrict how we use it. Email [email protected] to use these rights. You can also complain to the Information Commissioner's Office (ico.org.uk).